EntrustedMail Zix Secure Message Center FAQs
Knowledge base articles about EntrustedMail's Secure Message Center. Topics are organized in order of category: General Information, Login & Password, & Reading & Replying.
The message retention setting is configured by the company that sent you the email message. A company will typically set the message expiration period to be...
Wed, 17 Jun, 2020 at 12:31 AM
Using the right click menu to cut/copy in Internet Explorer is not currently available.
You can use the following keyboard short cuts to perform th...
Wed, 17 Jun, 2020 at 12:31 AM
In order to properly access the Secure Message center, your browser must have TLS 1.0 (or higher) enabled.
To enable these settings in Internet E...
Wed, 17 Jun, 2020 at 12:31 AM
In order to reply to the sender, you will need to first access the message from within the Secure Message Center. From there, you can reply to the email.
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Wed, 17 Jun, 2020 at 12:31 AM
While EntrustedMail is responsible for securely delivering the message, the sender is responsible for all of the email’s content. If you have any questions ...
Wed, 17 Jun, 2020 at 12:31 AM
Hello,
The WinMail.dat attachment indicates the sender sent you a secure message using Microsoft Outlook set to Rich Text Format. The Secure Message Cent...
Wed, 17 Jun, 2020 at 12:31 AM
If the message has expired or has been deleted, there is no way to access it. Due to the security features of the Secure Message Center, the original sende...
Wed, 17 Jun, 2020 at 12:31 AM
The secure message notification email may be blocked or quarantined by your anti-spam software. Please check your quarantine server or work with your local ...
Wed, 17 Jun, 2020 at 12:31 AM
When accessing certain attachments using Google's Chrome browser, you may receive the error "Duplicate headers received from server". This is...
Wed, 17 Jun, 2020 at 12:31 AM
When composing or replying to an email in the Secure Message Center, you should see an "Attach File" button. This button is used to add attachment...
Wed, 17 Jun, 2020 at 12:31 AM