The secure message notification email may be blocked or quarantined by your anti-spam software. Please check your quarantine server or work with your local email administrator or internet service provider.

The secure message notification email may have also been delivered to your “Junk” folder. If this is the case, you can retrieve the message from the “Junk” folder and add the Secure Message domain (typically zixmessagecenter.com) to your “safe sender list” so that any future notification will get routed to your Inbox.  The "I did not receive a confirmation email" may also have helpful information.

If you still can’t find the secure message notification email, contact your IT department or internet service provider and have them white list smtpout.zixmail.net, which is IP addresses 63.71.8.100 through 63.71.8.109 for inbound mail.  Please ask the original sender to resend the secure message.

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