EntrustedMail Zix Secure Message Center FAQs
Knowledge base articles about EntrustedMail's Secure Message Center. Topics are organized in order of category: General Information, Login & Password, & Reading & Replying.
To open and reply to messages, the Secure Sockets Layer (SSL/TLS) 1.0 or higher options must be enabled. Cookies must be enabled in your browser privacy set...
Wed, 17 Jun, 2020 at 12:31 AM
When a message is stored in the Secure Message Center, it is encrypted with AES-256 encryption. During composition and pickup of the message, Secure Message...
Wed, 17 Jun, 2020 at 12:31 AM
Please note, the 'undeliverable notice' you received is for the secure message notification email. The secure message itself will still be availabl...
Wed, 17 Jun, 2020 at 12:31 AM
Secure Message Center is a secure webmail application, hosted by ZixCorp, which allows the recipient of encrypted emails sent by EntrustedMail's custom...
Wed, 17 Jun, 2020 at 12:31 AM
EntrustedMail Support does not have the ability to change or reset your password.
The method of changing your password may vary depending on how you...
Wed, 17 Jun, 2020 at 12:31 AM
If, while trying to create a new account, you received a notice indicating your account already exists, EntrustedMail may have already created an account fo...
Wed, 17 Jun, 2020 at 12:31 AM
If your email address has changed or you need to have secure messages delivered to a different email address, please contact the original sender and provide...
Wed, 17 Jun, 2020 at 12:31 AM
This indicates the email address you are trying to log in with has not been registered yet, or your password is incorrect.
Please ensure you are log...
Wed, 17 Jun, 2020 at 12:31 AM
You can attach up to 10 different files with a total size of 15 MB.
Note that the larger the size of the file, the longer it may take to upload and ...
Wed, 17 Jun, 2020 at 12:31 AM
Attachments can be received and downloaded on supported handheld devices, however you may need the appropriate 'app' to open the file. Sending attac...
Wed, 17 Jun, 2020 at 12:31 AM