EntrustedMail Support does not have the ability to change or reset your password.

The method of changing your password may vary depending on how you access the Secure Message Center. You will be able to change your password from the Sign In page within the portal.

To change your password:

   1. From the Sign In page, locate the password reset link.  Depending on the portal you are accessing, this link may be one of the following: 
          A 'Change your password' link
            Or
          A 'Reset' button located at the bottom of the page.
   2. On the Change Password page, enter your Email Address.
   3. Enter a Password that complies with the password rules shown.
   4. Re-enter your new password.
   5. If required, enter a New Password Reminder Phrase that will help you remember your password if you forget it again.
   6. Click Submit Password.

You will receive a confirmation email in your regular email Inbox with instructions on how to activate your password. You must activate your password within 24 hours of requesting the password change.

To activate your password:

   1. Go to your email Inbox and find the new email message with "Secure Email Notification" in the Subject.
   2. Open the email, which contains two links: 

          ACTIVATE your new password. 
          DECLINE your new password.

   3. To activate your password, click the ACTIVATE link. 
       Note: If your email program does not support active links, copy and paste the link into the Address field of your Internet browser and press ENTER.
       The Activation Successful page opens.
   4. Click Continue.
       The Sign In page displays. 

You can now sign in with your new password and access the Secure Message Center.