EntrustedMail Zix Secure Message Center FAQs
Knowledge base articles about EntrustedMail's Secure Message Center. Topics are organized in order of category: General Information, Login & Password, & Reading & Replying.
After three unsuccessful sign in attempts, you will be locked out of your account for 30 minutes.
If you become locked out of your account, you will be s...
Wed, 17 Jun, 2020 at 12:31 AM
You will need to establish an account in order to read your secure message. Your username is your email address. If you have multiple email addresses you w...
Wed, 17 Jun, 2020 at 12:31 AM
Depending on the EntrustedMail Portaal you are accessing, you must use one of the following supported web browsers:
Microsoft® Internet Explorer® vers...
Wed, 17 Jun, 2020 at 12:31 AM
Your browser must allow cookies in order to access the portal. Below are some instructions to assist you with enabling cookies in your browser.
Microsof...
Wed, 17 Jun, 2020 at 12:31 AM
The features that are available to you are defined by the organization that subscribes to the Secure Message Center. If you do not see a feature in the Secu...
Wed, 17 Jun, 2020 at 12:31 AM
Occasionally, the Secure Message Center notifications or password resets will be delivered to your Spam folder in Yahoo.
To prevent this, you will n...
Wed, 17 Jun, 2020 at 12:31 AM
You can download or print any Secure Message and all attachments from the Secure Message Center. This includes emails in your Sent Mail folder.
To ...
Wed, 17 Jun, 2020 at 12:31 AM
If you are having trouble opening an attachment, try following this procedure:
1. Log in to Secure Message Center and access the email.
2. Right c...
Wed, 17 Jun, 2020 at 12:31 AM
Your most recent password confirmation link is valid for 24 hours. You can reattempt an additional password change after 30 minutes. While a password noti...
Wed, 17 Jun, 2020 at 12:31 AM
If you are in a corporate networking environment, the confirmation email may be blocked or quarantined by your mail server’s anti-spam software. Please chec...
Wed, 17 Jun, 2020 at 12:31 AM