EntrustedMail Zix Secure Message Center FAQs

Knowledge base articles about EntrustedMail's Secure Message Center. Topics are organized in order of category: General Information, Login & Password, & Reading & Replying.

When trying to attach a file in Internet Explorer, the page just refreshes and the file is not attached.
Some users with Internet Explorer (IE), versions 9 and higher, may have an issue attaching files to their secure messages.  In this case, there are a few op...
Wed, 17 Jun, 2020 at 12:31 AM
When trying to send an email via the Secure Message Center, I receive an pop-up error message.
If you are attempting to send a secure message and you receive the following error:  "This messaging service is only for sending email messages to M...
Wed, 17 Jun, 2020 at 12:31 AM
Message Recall and Read Status
The Secure Message Portal (Portal) has new sender Message Recall and Read Status features. To view the status of emails sent through the Portal, you simply ...
Wed, 17 Jun, 2020 at 12:32 AM