The Secure Message Portal (Portal) has new sender Message Recall and Read Status features. To view the status of emails sent through the Portal, you simply log into the Portal to see current message status. You can also choose to recall a message from the Portal, so the recipient no longer has access to the email message. This is helpful to retrieve a message accidently sent to an unintended recipient.
Registering Your Account
To see if a message has been read and/or to recall a message, you must sign into the Portal. First time users will need to register in the Portal.
Registration is a quick one-time process. You may register by going directly to https://secureportal.entrustedmail.net and selecting the “Register” button.
Viewing the Message Read Status and Using Message Recall
Once signed into the Portal, click on the “Recall” tab.
The “status” column displays the message status information. When a message has been read, the status column will show the date/time when the message was first read.
You can either select a message on the Recall screen that you want to recall and press the Recall button or select the Recall button on the Message Detail screen for a selected message.
*You will not be able to recall a message in the following scenarios:
- Message sent before activating the Message Recall and Read Status feature
- The recipient deletes the message
- Your Portal administrator has already deleted or expired the message
- The message has reached the set message expiration period
- The message was not delivered to the Portal but was instead sent using a different delivery method
IMPORTANT NOTES:
- Only messages sent securely to the Portal will be available for recall.
- Recalling messages cannot be undone.