Solutions
Solutions, frequently asked questions and known issues.
I have submitted or changed my Secure Message Center password but I did not receive a confirmation email. What do I do next?
If you are in a corporate ne...
Wed, 17 Jun, 2020 at 12:31 AM
When message a delivered to a Secure Portal and Chrome is being used as the browser, file names with a comma in them will give a duplicate headers issue.
...
Wed, 17 Jun, 2020 at 12:31 AM
The Zix Secure Message Portals do not support messages encoded in RTF (Rich Text Format), a byproducts of Microsoft’s TNEF encapsulation process. Messages ...
Wed, 17 Jun, 2020 at 12:31 AM
The zixvpm.yourdomain.com record is required in order to verify domain ownership and is used as a means of identifying that your domain has a key in the Zix...
Wed, 17 Jun, 2020 at 12:31 AM
The WinMail.dat attachment indicates the sender sent a secure message using Microsoft Outlook set to Rich Text Format (RTF). The Secure Message Center does ...
Wed, 17 Jun, 2020 at 12:31 AM
Registered Envelope Help
Frequently Asked Questions
What is a Registered Envelope?
What are the fields, links, and other elements...
Wed, 17 Jun, 2020 at 12:31 AM
Please try the following steps to reset your account.
1. Open your email to click on the link to view your secure message. 2. Your email address...
Wed, 17 Jun, 2020 at 12:31 AM
Entering our encryption cluster IP range into the inbound gateway section of your Google Apps Control Panel. 1) Point your browser to admin.googl...
Wed, 17 Jun, 2020 at 12:31 AM
Occasionally, the Secure Message Center notifications or password resets will be delivered to your Spam folder in Yahoo.
To prevent this, you will n...
Wed, 17 Jun, 2020 at 12:31 AM
To open and reply to messages, the Secure Sockets Layer (SSL) 3.0 and TLS 1.0 or higher options must be enabled. Cookies must be enabled in your browser p...
Wed, 17 Jun, 2020 at 12:31 AM